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A.o.c. All Day Dining
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organizing and maintaining order within the restaurant reservations area, including the logging of bookings and inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all inquiries
Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
Present the waiter in the station according to the SOP
Ensure that the logbook is completed after each service period
Keep tidy the host/ess desk
Answer all telephone calls to the correct standards and deal with all guest inquiries and reservations
Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information, and special requests
Allocate daily bookings to the table plan
Ensure that all the menus and memos are ready at the desk prior to each service
Demonstrate knowledge of the menus and wine list and readiness to answer any inquiries from the guests
Comply with hotel licensing regulations as well as health and safety and fire regulations
Ensure an adequate supply of checks, printer rolls and neat storage of each
What are we looking for?
A Hostess serving Waldorf Astoria Hotels & Resorts is always working on behalf of our Guests and working with other team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Customer service experience
A warm personality, attentive and smartly presentable
Ability to listen and respond to demanding guest needs
Excellent communication skills
Accountable and resilient
Committed to delivering high levels of customer service
Ability to work under pressure
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Luxury hospitality experience in a similar role
The Russian language speaking
Passion for delivering exceptional levels of guest service
The Noodle House Dubai
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
About The Role
An exciting role has arisen for a highly skilled and motivated Waitress to join Noodle House – Nakheel.
The main duties and responsibilities of this position are the following:
Has a natural smile and willingness to look after guests
Has a personable and shining personality
Can hold an interesting conversation. This person should be someone you would be happy to have a coffee with, a bit gregarious!
Customer Service- Is trained to deliver a good standard of customer service and maintains or exceeds that standard
Has a full understanding and can when asked explain the brand concept, history, and vision
Has completed basic food hygiene and works in a safe and hygienic manner at all times
Completes his/her own probationary and appraisal paperwork as required
Communicates to managers any issues immediately
Engages with colleagues and were necessary customers at all times
Has a good working knowledge of all products
Ensures that all side duties and cleaning schedules are completed as per daily checklists
Understand and can explain the brand audit and its purpose
Ensures that problems are brought to the manager and/or team leaders attention immediately
Can independently operate the cashier system as per the company standard
Can run food and communicate with the kitchen with confidence
Can take a take away order as per the brand standard. Can package an order for taking away or home delivery
Can communicate any out of stock items, can inform the manager or team leader when stocks are running low
Attending all training as required by the business
Is able to make simple decisions that affect their own work or the customer's experience in a positive manner
About You
In order to be considered for this role, you must possess the following selection criteria:
Tertiary Education or Diploma in Food & Beverage Management
Minimum of 1year experience in a waitress role with standalone/branded restaurants genuine interest in food and service
Can hold a conversation in English with confidence. Listens understands and acts accordingly
Is organized in their duties has a good time management skill
Can suggestively sell with confidence
Can handle a minor complaint with confidence
About The Benefits
This position offers a competitive salary and package which includes; Live-out allowance, meals during working hours, flight allowance your Home Destination upon completion of each 24 months of service which will be paid in two installments, one per anniversary year, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Sarood Hospitality outlets and reduced hotel rates.
Kyo Dubai
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Kyo Restaurant & Lounge hiring 2 Full-Time Host/Hostess, to Work in Dubai, United Arab Emirates.
• Experience: 1 year
• Languages Spoken:
• Education: High School
• Preferred Gender: Female
• SkillsConfidence, Flexibility, Interpersonal Skills, Language Skills, Problem Solving, Team Work Skills, Work Under Pressure
Le Pirate Dubai
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Le Pirate hiring 3 Full Time Host/Hostess, to Work in Dubai - United Arab Emirates. Provides Accommodation, Flight Ticket, Transportation, Meals, Service Charge, Tips, Visa.Candidate Preference
• Experience: None
• Languages Spoken:
• Education: High School
• Preferred Gender: Female
• Skills
Sobe Dubai
Floor Manager
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements a plan.
Education and Experience
• High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
• 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Managing Day-to-Day Operations
• Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
• Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas.
• Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met.
Leading Food and Beverage Team
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Develops specific goals and plans to prioritize, organize, and accomplish your work.
• Ensures and maintains the productivity level of employees.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
• Ensures compliance with all applicable laws and regulations.
• Ensures compliance with food handling and sanitation standards.
• Ensures staff understands local, state and Federal liquor laws.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Establishes guidelines so employees understand expectations and parameters.
• Monitors alcohol beverage service in compliance with local laws.
Ensuring Exceptional Customer Service
• Provides services that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Empowers employees to provide excellent customer service.
• Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
• Ensures corrective action is taken to continuously improve service results.
• Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
• Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
• Ensures employees are treated fairly and equitably. Strives to improve employee retention.
• Ensures employees receive on-going training to understand guest expectations.
• Solicits employee feedback, utilizes an "open door" policy and reviews employee satisfaction results to identify and address employee problems or concerns.
• Strives to improve service performance.
• Ensures recognition is taking place across areas of responsibility.
Coffe Island
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Coffee Island is the 6th largest coffee brand in Europe and is currently looking for a full-time Junior Barista for its new store in Dubai
We are looking for a fun and friendly barista to join our team, someone who enjoys working with others in a fast-paced environment and wants to contribute to creating a unique coffee experience for our guests
We are looking for someone who -
1. Has a High School Diploma
2. Elementary coffee knowledge
3. Understands and values the importance of customer care & hospitality
4. Has the ability to multitask and work in a fast-paced environment
5. Has an eye for detail
6. Is a mature & motivated team player
7. Is available to work on weekends and on holidays
8. Must be fluent in written and spoken English
9. Previous coffee experience is preferred (6+ months)
1. 1 - 6 Years
2. employment type: Company Job
3. educationRequirements: Diploma.
4. qualifications: Diploma.
West 14Th Dubai
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Main Responsibilities:
You will be responsible for providing our guests with an outstanding service based on your knowledge (acquired through training and experience) and on your genuine personality.
In addition to the above listed key aspects of the role, the selected candidate will also deliver on the following:
Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus
Inform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staff
Answer incoming calls to the restaurant and provide appropriate service
Manage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
Engaging with guests to ensure they're happy with food and service
Responding to complaints and helping to resolve them
Answering phone calls, taking reservations and answering questions
Knowledge of the menu
Helping out with other positions in the restaurant as needed
Providing great customer service
Impeccable grooming
Genuine personality with a spirit
Have an enthusiastic and positive personality
Must enjoy working within multicultural teams
Profound examples of organizational and English communication skills must be displayed.
Profound knowledge of customer service and of all products
Micros or other similar POS system knowledge is taken into consideration.
Seagrill Bistro Dubai
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Consistently offer a professional, friendly greeting and engaging service
Understand the Server’s tasks in the outlet
Understand shift end reports in the outlet and the POS system
Assist guests regarding food and beverage menu items in an informative and helpful way
Have knowledge of all menu items, garnishes, contents and preparation methods
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
Other duties as assigned