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Restaurant/Hotel
Hostess
  • Palm Jumeirah
  • 0 - 2 Years
  • Not Specified
Front Desk Officer| Waldorf Astoria Dubai Palm Jumeirah |02/02/2021
About the job offer:
A Front Desk Agent with Waldorf Astoria Hotels and Resorts provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
What will it be like to work for this Hilton Worldwide Brand?
In exceptional destinations around the globe, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations, as well as fresh, modern expressions of Waldorf Astoria's rich legacy. Waldorf Astoria provides guests the exceptional environment and the personalized attention of true Waldorf service that creates a singular experience.
If you understand the value personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may be just the person we are looking for to work as a Team Member with Waldorf Astoria Hotels & Resorts. Because it’s with Waldorf Astoria Hotels & Resorts where we promise our Guests a single rich, experience at every extraordinary place they visit.
What will I be doing?
As Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Comply with hotel security, fire regulations and all heath and safety legislation
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary
What are we looking for?
Front Desk Agents serving Hilton Worldwide Brand hotels and vacations are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
Previous experience in Front Desk ideally in a luxury of 5 star hotel
Previous experience in Middle East
Working knowledge of a European language or Chinese
Positive attitude and good communication skills both written and verbal
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Luxury hospitality experience in a similar role
European or Mandarin language spoken
What will it be like to work for Waldorf Astoria Hotels & Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalised attention of True Waldorf Service that creates a singular experience. If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
Other Company
Hostess
  • Palm Jumeirah
  • 0 - 2 Years
  • 8000 AED
The FIVE hotel and resorts | Hostess | Posted on 21/01/2021
About the job offer:
To fulfill the FIVE HOTEL Ideology with the knowledge, skills, and attitude that contributes to creating a unique environment, which will always deliver great experience that, our colleagues and guests will never forget.
Role Overview
Responsible for providing and exceeding customer expectations through high quality and standard of service in our F&B outlets.
Duties and Responsibilities
Maintains complete knowledge of the features, services, rates, and promotions at the restaurant and at the hotel.
Engaging with guests to ensure they're happy with the service.
Act as an escort for VIP guests in the outlet and provide personalized attention
Keeps track of each table (ie. If guests are on the starter, main course, or dessert) and has a good idea when the table will be available again.
Collects guest information (name, email, nationality, area of living) in order to maintain a guest database and nationality mix.
Has knowledge of each reservation and makes necessary arrangements for special requests, birthdays, anniversaries, etc.
Actively sells other outlets if the restaurant is fully booked.
Greets guests in a warm, friendly manner, escorts them to tables and provides menus.
Maintains the highest standard of professionalism, ethics, and attitude towards clients and colleagues.
Must be presentable and have good personal hygiene at all times
Develops strong, productive, professional relationships with guests.
Checks tables as per reservations.
Tend to special Guest needs and requests
To pay attention to client comments and suggestions, immediately take all required corrective measures and send remarks to the Restaurant Manager
To follow Restaurant Manager or Asst. Restaurant Manager instruction concerning control of costs, personal expenses, and charges.
Requirements:
Must be able to read the menu
Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance
Must be able to clearly communicate guests’ needs to Colleagues, Managers, etc.
Must be able to hear well in a loud environment in order to answer the telephone and respond to guest requests
Possess vibrant attitude and amicable personality
A desire to help out where needed and work as part of a team
Passion for providing extraordinary service
The ability to thrive in a fast-paced environment
An appetite for learning
Flexibility to work a variety of shifts
6 months experience in a full-service restaurant preferred
Must be upbeat, outgoing, and positive
Must be able to assist Guests and possess great guest relations skills
Ability to stand/walk and stay focused and alert for extended periods of time
Ability to work effectively within a team
Ability to effectively communicate on the telephone
Ability to work flawlessly and effortless under stress and pressure
Host/Hostess top skills & proficiencies:
Customer Service
People Skills
Professionalism
High Energy
Multitask
Thoroughness
Planning
Teamwork
Attention to Detail
Verbal Communication
Organized
Flexible
Attractive salary and benefits offered for the right candidate. Shortlisted candidates will be contacted.
Please apply online with your CV urgently