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Roberto's
Hostess
  • DIFC
  • 0 - 2 Years
  • Not Specified
Position Profile / Job Purpose (Waiter/ Waitress)
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each Waiter/Waitress’s primary objective is to give our guests such a marvelous service experience they will want to return again and again to Roberto’s.
Qualifications:
Diploma in Hospitality Management. Additional training preferred.
Minimum 2 years experience as a Waiter/Waitress in a Restaurant.
Be able to speak, read and write English. Additional languages will be an advantage.
Must have an advanced knowledge of dining room and service procedures and functions.
Basic math skills and have the ability to handle money and operate a point-of-sale system.
Be able to work in a standing position for long periods of time
Be able to work in a fast paced environment.
Be able to manage multiple tasks simultaneously.
Position Profile / Job Purpose (host/hostess)
To greet, escort and facilitate our guest experience by scheduling reservation, organizing server sections and maintaining an efficient customer flow. A host/hostess is responsible in communicating feedback from customers and informing staff about menus and operational changes.
Skills & Qualifications
Minimum Diploma/Degree in Hospitality or Customer Service.
Minimum 1-2 years’ experience as Host/Hostess.
Presentable with a cheery and genuine attitude/skill towards greeting & welcoming guests.
Excellent communication skills. Able to speak, read and write English. Additional languages will be an advantage.
Must have an advanced knowledge of a fine/premium dining restaurant service, procedures and functions.
Basic math skills and have the ability to handle money and operate Micros.
Able to work in a standing position for long periods of time
Capable to work in a fast paced environment.
Manage multiple tasks simultaneously.
Job Types: Full-time, Permanent
Experience:
Italian fine dining: 1 year (Preferred)
Location:
Dubai (Preferred)
Language(s):
Arabic (Preferred)
English (Preferred)
Original Wings And Rings Dubai
Waiter
  • DIFC
  • 0 - 2 Years
  • Not Specified
MAIN DUTIES AND RESPONSIBILITIES:

An opportunity has arisen for a Waiter / Waitress to join our team . The main duties and responsibilities of this role are:
To confidently serve customers as per the brand standards
Looks for ways to go above and beyond the guests' expectations
Have a full understanding and can explain when asked the brand concept, history and vision
Completed basic food hygiene and work in a safe and hygienic manner at all times
Communicate any out of stock items to manager or team leader. Also when stocks are running low
Communicate to managers any issues immediately
Actively engage with colleagues and customers at all times
Make simple decisions that affect work or guest's experience in a positive manner
Have very good product knowledge and is able to confidently describe food and beverage items to a guest
Can confidently take a guest's food & beverage order and ask all relevant questions where necessary
Ensure that all side duties and cleaning schedules are completed as per daily checklists
Complete all checklist as required daily , weekly and monthly for the outlet
Can run food and communicate with the kitchen with confidence
Can accommodate and pack take away orders as per the brand standard

Skills & Qualifications
High School qualification or equivalent is preferred
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
3 years’ experience as Bartender is preferred
Minimum 2 years’ experience working as a bartender in an f&b outlet
Ability to understand guest needs and to deliver superior customer service
Ability to work long hours with a strong focus on operational excellence
Familiar with the restaurant point of sales and cashiering procedures is preferred
Ability to prepare and suggest classic and innovative beverages
Knowledge of Food and Beverages service procedures and standards as well as good knowledge of spirits and cigars
Ability to understand the flow of service and handle multiple tasks effectively is preferred
Basic computer skills including MS Office is preferred
Ability to understand effective approaches of communication with different individuals
Able to communicate clearly with peers and superiors
Verbal and written communication skills in English
Original Wings And Rings Dubai
Hostess
  • DIFC
  • 0 - 2 Years
  • Not Specified
MAIN DUTIES AND RESPONSIBILITIES:
Have a very good understanding of the outlet’s concept and food and beverage offerings including promotions and be able to verbally explain those to the guests.
Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
Take reservations by phone, by email, through internet booking applications, and in-person and update the reservations system accordingly as per the standards in place.
To reconfirm all reservations by phone or email at the set timely standard and schedule the reservations and planned seating arrangements with management prior to the service period.
Constantly update the reservation system with an accurate table count and ensure to update and reinstate all available tables as soon as possible.
Welcome and escort patrons with the overall objective to delight and satisfy each and every guest and if needed she/he will assist and reasonably escort and direct the patron to other destinations within the hotel.
Ensure accuracy of all menus: current, spelled correctly, clean and presentable and the menu paper is complete and distributed appropriately.
Recommend and up-sell the initial beverage offering as per service sequence and forward effectively the order directly to the waiter in the respective station.
Perform any tasks related to billing according to hotel standards and cashiering policies if required.
Attend to any complaints of comments given by guests and if no resolution can be found refer the matter to the Outlet Manager.
To bid friendly farewell to guests and sincerely thank them for their visit.
Check that all public areas of the outlet including the bathrooms are kept clean throughout operation times and communicate to superiors or housekeeping colleagues if areas are in a not acceptable state.
Ensure that the uniform provided is kept clean, presentable and in good condition, ensuring that personal appearance and hygiene standards are an example for the team and demonstrate a professional image for our guests.
Any other reasonable tasks as assigned by the Outlet Manager including assisting other outlets.
Communicate clearly and directly with all colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication. Particularly focus on clear communication of all floor plans and seating related matters as well as other requests from guests to related service colleagues.
Ensure that superiors and if required kitchen colleagues are informed if any special guest preferences are known, such as allergies.
Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks including assisting service procedures such as order taking, clearing of table or serving food if required.
Ensure that grooming and appearance standards are implemented and maintained at all times to reflect an image of professionalism and care.
Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
Report critical situations, such as intoxicated guests or aggressive behaviour to managers or security immediately.
Be able to converse well in English and preferably other languages, in verbal and written format and present and recommend menus to the guest.
Have a natural, warm smile and a friendly and passionate approach towards guests and handle and resolve challenging situations with guests.
Create WOW moments to surprise and delight guests in the outlet through gestures and other actions.
Proactively gather and record guest’s preference to superiors and act upon them whenever known and maintain the database.
Skills & Qualifications
High School qualification or equivalent is preferred.
Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
Experience as Hostess in a high-volume restaurant with the highest levels of service is preferred.
Minimum 2 years’ experience working as Hostess in f&b environment.
Ability to understand guest needs and to deliver superior customer service.
Ability to work long hours with a strong focus on operational excellence.
Familiar with Table Management System procedures is preferred.
Knowledge of bar service procedures and standards is preferred.
The ability to understand the flow of service and handle multiple tasks effectively is preferred.
Ability to handle telephone calls and written correspondence properly.
Basic computer skills including MS Office.
Ability to understand effective approaches of communication with different individuals.
Able to communicate clearly with peers and superiors.
Very good verbal and written communication skills in English
Zuma Restaurant In Dubai
Bartender
  • DIFC
  • 0 - 2 Years
  • Not Specified
Candidates should possess the skill, personality and passion to deliver Zuma’s unique product and standard of customer service. Cocktail knowledge is essential. Impeccable attention to detail, the ability to work within a team, and the drive to provide attentive service, without being intrusive, is a must. A strong creative style is ideal, as cocktail development will be a big part of the role.